Refund Policy

At RankGuard, we stand behind our service and are committed to your satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription services.

We offer a 30-day money-back guarantee for first-time subscribers. Please read this policy carefully to understand your rights and our refund process.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers. If you are not satisfied with RankGuard within the first 30 days of your initial subscription, you may request a full refund.

1.1 Eligibility Requirements

To be eligible for a refund under our 30-day guarantee:

• You must be a first-time subscriber (not a returning customer)
• Your refund request must be made within 30 days of your initial subscription date
• You must contact our support team to initiate the refund process
• The refund request must be made from the email address associated with your account

1.2 What's Covered

The 30-day guarantee covers:

• Monthly subscription fees
• Annual subscription fees
• One-time setup fees (if applicable)

2. Refund Processing Time

Once your refund request is approved:

• Processing Time: Refunds are typically processed within 5-7 business days
• Payment Method: Refunds will be issued to the original payment method used for the purchase
• Bank Processing: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account

You will receive an email confirmation once your refund has been processed. If you do not see the refund in your account after 15 business days, please contact our support team.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Partial Refunds: We do not offer partial refunds for unused portions of your subscription period
• Renewals: Renewal subscriptions are not eligible for refunds unless requested within 30 days of the renewal date
• Add-ons and Upgrades: Additional features, add-ons, or plan upgrades purchased separately may have different refund terms
• Third-Party Services: Any third-party services or integrations are subject to their respective refund policies
• Credits: Unused credits or credits purchased separately cannot be refunded

4. Subscription Cancellation

4.1 Cancellation Policy

You may cancel your subscription at any time:

• Cancellation takes effect at the end of your current billing period
• You will continue to have access to RankGuard until the end of your paid period
• No refunds are provided for the remaining period after cancellation
• You can cancel through your account settings or by contacting support

4.2 Cancellation vs. Refund

Cancellation stops future charges but does not provide a refund for the current billing period. Refunds are only available within the 30-day guarantee period for first-time subscribers.

5. How to Request a Refund

To request a refund, please follow these steps:

Important: Please include your account email address and order number (if available) in your refund request to expedite processing.

6. Refund Denials

We reserve the right to deny refund requests in the following circumstances:

• Refund request is made after the 30-day guarantee period
• You are not a first-time subscriber
• Abuse or violation of our Terms of Service
• Fraudulent activity or chargeback abuse
• Excessive refund requests (more than 2 refunds within 12 months)
• Refund request is made for a subscription that has already been refunded

If your refund request is denied, we will provide a clear explanation of the reason. You may contact our support team to discuss alternative solutions.

7. Payment Method Refunds

7.1 Credit/Debit Cards

Refunds to credit or debit cards are processed automatically. The refund will appear on your statement within 5-10 business days, depending on your bank's processing time.

7.2 PayPal

PayPal refunds are processed immediately and typically appear in your PayPal account within 3-5 business days.

7.3 Other Payment Methods

For other payment methods (wire transfer, check, etc.), refunds may take longer to process. Please contact our support team for specific timelines.

8. Subscription Changes and Refunds

8.1 Plan Upgrades

When upgrading your plan, you will be charged the prorated difference. If you upgrade and then request a refund within the 30-day period, you will receive a refund for the upgrade amount only.

8.2 Plan Downgrades

When downgrading your plan, the change takes effect at the start of your next billing cycle. No refunds are provided for the difference in the current billing period.

9. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider instead of contacting us directly:

• Your account may be suspended or terminated
• We will provide evidence to your payment provider regarding your subscription
• If the chargeback is found in your favor, the refund will be processed accordingly
• We encourage you to contact us first to resolve any issues before initiating a chargeback

We recommend: Contact our support team first. We're here to help and can often resolve issues quickly without the need for a chargeback.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

If we make material changes to this policy, we will notify you by email or through a notice on our website. Your continued use of RankGuard after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy, please contact us: